Support
Loomico is a colorwork chart designer for knitting and crochet, on your iPhone or iPad. The answers below cover Loomico Pro, your pieces, photos and printing. For anything else, write to hello@loomico.studio.
Loomico Pro
Every maker can start three pieces free, with every tool. A fourth piece needs Loomico Pro: a monthly or yearly subscription, or a one-time lifetime purchase. The app shows each price before you buy. Deleting a piece does not give a free one back, and nothing you have made is ever locked, with or without Pro.
- Cancel a subscription. A subscription belongs to your Apple Account rather than to the app, so deleting Loomico does not cancel it. Open the Settings app, tap your name, then tap Subscriptions. Cancel at least 24 hours before it renews to stop the next charge.
- Restore Pro. After a reinstall, or on a new iPhone or iPad, open Loomico and tap the gear on its home screen to open Settings, then tap Restore purchases under Loomico Pro. Use the same Apple Account you bought Pro with.
- Refunds. Apple handles refunds for everything bought on the App Store, so we cannot issue one ourselves. Ask Apple at reportaproblem.apple.com.
Your pieces
Your pieces live on your device. Loomico has no account and no cloud of its own, so we never see your pieces and cannot bring one back for you. Deleting the app deletes them. A backup of your whole iPhone or iPad, to iCloud or to a computer, does include them.
Photos
- From a photo turns a picture into a chart. Choose one with the system photo picker, which hands Loomico only that photo, or take one with the camera. Either way, the chart is made on your device.
- Search photos finds pictures on Unsplash. The words you type go to Unsplash so it can find them; your own photos and your pieces never do. Every photo names its photographer.
Printing and sharing
Any piece prints as a chart sheet. Open the piece, tap the three dots at the top, and choose Print to send the sheet to a printer, or Export as PDF to save it or share it.
Privacy and terms
What the app and this website store, and what they send, is all in our privacy policy. The app’s licence and how Loomico Pro renews are in our terms.
Contact
Write to hello@loomico.studio and tell us what happened, which iPhone or iPad you use, and its iOS or iPadOS version. The Settings app shows both under General, then About. We read every message.